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Customer Service Representative - State Farm Agent Team Member Mesa - AZ

Customer Service Representative - State Farm Agent Team Member

Full Time • Mesa - AZ
Responsive recruiter
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
ABOUT OUR AGENCY:
I became a State Farm agent because I wanted the chance to help people in meaningful ways while building a business that offered flexibility, freedom, and fair compensation for hard work. What I enjoy most now is seeing the impact our agency has on people’s lives — both our customers and our team. If you asked my team to describe our office in one word, they’d say growth. That’s because we focus heavily on training, goal setting, coaching, and making sure everyone has the information and support they need to succeed.

We stay active in the community through nonprofits such as the Valley Boys & Girls Clubs, Sunshine Acres, and STEM for Kids. We also make time for fun with team birthday and anniversary luncheons, casual Fridays, and celebration outings like Amazing Jake’s, escape rooms, Game Show Battle Room, and holiday lunches and dinners. Treating everyone with respect and acting ethically are values I bring into the workplace every day.

Our team enjoys flexibility, monthly bonuses, special contests, health benefits, a Simple IRA, and paid licensing. The people who thrive here are intelligent, outgoing, ethical, and hardworking — individuals who want to grow and aren’t afraid to put in the effort. We celebrate wins with bonuses, commissions, and fun outings, and what excites me most about bringing someone new onto the team is getting the chance to help them grow and reach their full potential. 

If you’re motivated, team-oriented, and ready for professional growth, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Scott Frindell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information in person, on the phone and electronically.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Pivoting to other lines of business and asking for referrals.
  • Make changes to customers policies.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Intelligent and honest.
Compensation: $50,000.00 - $54,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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